Terms and Conditions

All goods remain the property of Special Moment until payment is made in full.

Any Import Duty or Local Taxes will be the responsibility of the Purchaser.

 

Universal Terms and Conditions

1.1 Copyright

All Web site design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) and all other material on this Web site are copyright Special Moment and its affiliates, or their content and technology providers.

ALL RIGHTS RESERVED.


1.2 Conditions of Web Site Use

Governing Law and Contract Formation. No contract will subsist between you and Special Moment for the sale by it to you of any product unless and until Special Moment accepts your order by e-mail confirming that it has dispatched your product. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time Special Moment sends the e-mail to you (whether or not you receive that e-mail). For the avoidance of doubt, any such contract will be deemed to have been concluded in the United Kingdom. Further, any such contract will be interpreted, construed and enforced in all respects in accordance with the laws of England, and you and Special Moment irrevocably submit to the non-exclusive jurisdiction of the English Courts.


1.3 Returns

Please see Returns Refunds Cancellations page.


1.4 Ordering from us

We may refuse to accept an order:

(a) Where goods are not available
(b) Where we cannot obtain authorisation for your payment
(c) If there has been a pricing or product description error
(d) If you do not meet any eligibility criteria set out in our terms and conditions
(e) If the order is to be delivered outside of the United Kingdom.
(f) If your order for personalised products contains content which is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience.
(g) If we believe your order is for commercial or other non-domestic concerns.

We cannot sell alcoholic products to anyone under 18. For this reason, we may refuse an order or refuse to make a delivery at our discretion. By placing an order you confirm that both you and the person the order is to be delivered to, are aged 18 years or over.

Colour

The colour of the product you receive may not match the colour as displayed by our website on your computer monitor. Please be aware that if colour is important to you, your order is placed at your own risk.

Printed/engraved text

Text printed/engraved will be aligned as per the examples on the product's images.

 

1.5 Delivery

We will deliver the Products ordered by you to the address which you give for delivery when you make your order. If any of the details you have given us in your delivery address are incorrect, we are not liable for any items which have not been received.

Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside this timescale. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.

We reserve the right to wait up to 10 working days from the date of despatch before taking further action regarding an undelivered item.

 

1.6 Disclaimer

Except as specifically stated on this Web site, to the fullest extent permitted at law, neither Special Moment nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Web site or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, Special Moment does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of Special Moment.

You can call us on 0208 123 0818 (Monday - Friday 9:30am - 5:30pm)
Payment cards accepted
Copyright (c) 2004 - 2017 Special Moment