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Delivery

Contents: Production times | Delivery services | Delayed/lost deliveries

Production times

Each product has its own unique production time. We strive to dispatch every order as quickly as possible. Below, you'll find information about our delivery services, excluding these production times.

To estimate a delivery date, please check the 'Delivery & Personalisation' section on the product page or simply add the product to your basket to view the complete delivery timeframe.

Delivery services

Economy (Royal Mail 48)
£3.95
Typically delivered within 2–3 working days after dispatch. During peak periods, delivery may take up to 5 working days. Please allow additional time for Northern Ireland and the Highlands.
Royal Mail 24
£4.95
Typically delivered within 1–2 working days after dispatch. Most orders arrive the next working day, although this is not guaranteed. During peak periods, delivery may take slightly longer.
Royal Mail 24 Tracked
from £4.95
Includes full tracking for added peace of mind. Recommended for time-sensitive or higher-value orders. Final price is calculated at checkout based on order size.
Priority Express (Priority Production – Royal Mail 24 Tracked or Courier)
£7.95
Your order is prioritised in production and dispatched via Royal Mail 24 Tracked or courier (FedEx or DPD), depending on the product. Please refer to checkout for the confirmed delivery method.

Note

Royal Mail services are not guaranteed. For best results, allow ample time for delivery, especially during peak seasons. Royal Mail delivers on Saturdays, but not Sundays or bank holidays. Our couriers operate Monday to Friday.

Where we deliver

We currently deliver only within the Royal Mail UK postal areas, which includes:

  • Mainland Great Britain (England, Scotland and Wales)
  • Northern Ireland
  • The Channel Islands (Jersey and Guernsey)
  • The Isle of Man
  • BFPO Addresses

My package hasn't arrived on time

If your package hasn't arrived within the expected timeframe:

  • Check with your neighbors in case it was left with them.
  • Reach out to your local sorting office.
  • If you're still unable to locate it, contact us with your correct delivery address.
  • We'll consider a package lost after 10 working days post-dispatch and will offer a replacement.
Note: Refunds aren't available if the delivery receipt shows ‘Delivered’. We can provide a replacement if your address is verified as correct.
Customer service number: 01904 313004
Monday - Friday 9:30am - 5.30pm.
Payment methods we accept:
Payment cards accepted
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