Your Privacy Matters to Us

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Privacy Policy

Last Updated: 24/07/2023 ("we", "us" or "our") provides this Privacy Policy to inform you of our policies and procedures regarding the collection, use, protection, and disclosure of Personal Information received from your use of this website, located at ("Site").

This Privacy Policy also informs you about your rights and choices with respect to your Personal Information, and how you can contact us to update your contact information or get answers to questions you may have about our privacy practices.

Registration with, use of, and access to the Service is subject to this Privacy Policy and our Site terms located at:

1. Personal Information We May Collect

In this Privacy Policy, “Personal Information” refers to any data that can be used to identify an individual. We gather this information from a variety of sources, as explained below.

Where necessary, we will clarify why you must share certain Personal Information with us and what could happen if you choose not to provide it. Please note that if you don't share required information when asked, it may prevent you from accessing certain services we offer, particularly if that information is essential for the delivery of those services or if we're required by law to collect it.

2. Personal Information Provided By You

Making a purchase

If you buy a product from our website you submit the following Personal Information to

  • your name
  • email address
  • billing address
  • delivery address
  • phone number (optional)

Marketing materials

If you opt-in to receive marketing/promotional information from our website we will collect your name and email address.

Customer Support

We may collect information through your communications with our customer support team or other communications that you may send us and their contents.

Third-Party Services: ShopperApproved

We use ShopperApproved, a third-party review service, to collect and display reviews from our customers. When you leave a review, ShopperApproved collects certain information about you, such as your name and email address. This information is used to verify reviews and prevent fraudulent activities.

ShopperApproved may also use cookies or similar technologies to provide their services. These cookies are set by ShopperApproved, and we do not have direct control over them. You can choose to disable third-party cookies in your browser settings.

ShopperApproved operates independently from us, and it has its own privacy policy which we encourage you to review. By using ShopperApproved, you agree to the terms of their privacy policy. For more information on how ShopperApproved collects and uses your personal information, please visit their privacy policy page.

Financial details:

We do not collect or store credit card, debit card or any other payment information.

Payments are securely processed by Elavon, or PayPal.

Credit/Debit card information is used only for payment processing and fraud prevention. Credit card information and other sensitive personal information required to process a credit decision is not used for any other purpose by Special Moment, and Special Moment will not store this information either on our server online, or offline.

3. Personal Information Automatically Collected during Your Interaction with Our Service

Log Data: Our servers automatically record certain information (Log Data) your browser sends whenever you visit our website. This may include your IP address, browser type, the domain from which you're visiting, the web-pages you visit, your search terms, and any advertisements you click on.

Third-Party Web Beacons and Buttons: Our Service may display third-party content, including advertising. These third parties may use cookies, web beacons, or other mechanisms to collect data when you view their content. We may also use third-party buttons, like Facebook's "share" button, which can function as web beacons even if you don't interact with them. Information collected this way is gathered directly by these third parties, not by us. Please consult the data collection, use, and disclosure policies of these third parties for more information.

Links to Other Websites: Our Site contains links to other websites. Please note that we don't control third-party websites and aren't responsible for their content, privacy, security practices, or policies. We encourage you to read the privacy policies of any third-party websites you visit.


A cookie is a small piece of data that a website sends to your browser, which may then store it on your system. We use cookies to understand which pages and advertisements have been viewed, to determine how often certain pages are visited, to identify popular areas of our Website, and to support the functionality of our site.

Types of Cookies We Use

(a) First-party cookies: These are set by us and can only be read by us. They include functional cookies necessary for the operation of our website.
(b) Analytics cookies: These help us understand how users interact with our site, enabling us to optimize and improve user experience.
(c) Advertising cookies: These cookies help deliver targeted advertising that we believe is most relevant to you.
(d) Persistent cookies: These remain on your device for a set period and aren't deleted when the browser is closed.
(e) Session cookies: These are only stored temporarily during a browsing session and are deleted from your device when the browser is closed.
(f) Third-party cookies: These are set by our third-party suppliers, including analytics and advertising partners, and help us deliver their services.

Our Website may use cookies to monitor website traffic, ensure content isn't repeated, and deliver content specific to your interests.

Disabling Cookies

You can modify your browser settings to decline cookies or prompt you before accepting a cookie from the websites you visit. However, if you choose to decline cookies, you may not be able to fully utilize our Service.

Opting Out of Analytics and Advertising Cookies

If you wish to opt out of analytics and advertising cookies, you can set your preferences in our cookie settings. Additionally, users based in the European Union can visit to opt out of third-party cookies used on our Website.

Your Consent to Cookies

By agreeing to this policy, you consent to our use of cookies as described in this policy, unless you have opted out of specific cookies through your settings. If you'd like to learn more about cookies, please visit

4. How We May Use Your Personal Information

We may use your personal information to:

  • Register you with our Website and manage your account.
  • Administer our Website services.
  • Provide necessary information to companies and organisations whose goods you purchase through the Website for order fulfilment.
  • Fulfil our agreement with you, process your purchases and obtain payment.
  • Notify you about important changes and developments to the Website.
  • Analyse and profile your purchasing preferences (market, customer and product analysis) to enable us to:
    • Provide you with a personalised browsing experience when using the Website.
    • Review, develop and improve the products which we offer and provide you and other customers with relevant information through our marketing programme(s).
    • Make decisions about you using computerised or automated technology, such as automatically selecting products which we think will interest you.
  • With your consent, send you information about our products and services (including goods and services of other companies within our group) via email, telephone (including automated calls), SMS text messages and other electronic messages such as picture messaging, post, social media.
  • Publish your comments or messages on our website for promotional purposes.
  • Ensure the security of our Service.
  • Comply with applicable legal requirements, industry standards and our policies.

We will not provide your personal information to any third parties for the purpose of direct marketing without your express consent.

5. How We Share Your Personal Information

We may share the Personal Information we collect about you as described below or as disclosed at the time of data collection:

Service Providers: We partner with trusted third parties to perform certain functions and provide services to us, including hosting, maintenance, error and performance monitoring, billing, customer relations, and database storage and management. We may share your Personal Information with these parties as necessary to facilitate these services. We require these third parties to uphold the privacy and security of the Personal Information they process on our behalf.

Compliance with Laws and Law Enforcement: complies with government and law enforcement requests and obligations. As allowed under applicable law, we may disclose your information to these parties if we deem it necessary to investigate, respond to claims, abide by legal process (including subpoenas), protect property and rights, ensure public safety, prevent illegal or unethical activities, safeguard the Service and associated equipment, or fulfill any other lawful requirement.

Business Transfers: In case of a merger, acquisition, reorganization, sale of assets, or similar event, or in the event of insolvency or bankruptcy, may transfer or share some or all of its assets, including Personal Information. You will have the opportunity to opt out of any such transfer if the new entity's proposed use of your information materially differs from what is outlined in this Privacy Policy.

Other Third Parties: Except for the service providers mentioned above, we do not share, rent, or sell your Personal Information with any other third parties.

6. How We Protect Your Personal Information

At, the confidentiality of your Personal Information is of utmost importance to us. We have implemented administrative and electronic measures designed to safeguard your Personal Information against accidental or unlawful destruction, loss, unauthorized alteration, disclosure, misuse, and any other unlawful forms of processing. However, it's important to understand that no security measures are foolproof. Despite our efforts, we cannot assure you that your information will not be accessed, viewed, disclosed, altered, or destroyed due to a breach of any of our administrative, physical, and electronic safeguards. This is subject to requirements under applicable law to ensure or warrant information security.

In case of any breach of the security, confidentiality, or integrity of your unencrypted electronically stored Personal Information, we will make legally-required disclosures. We will notify you through email or by posting a conspicuous notice on our Site as quickly as possible and without unreasonable delay. This will be in line with the legitimate needs of law enforcement, any measures necessary to ascertain the scope of the breach and restore the integrity of the data system, and other required disclosures under applicable law.

7. Data Retention

At, we're committed to only keeping your Personal Information for as long as necessary for the purposes for which we process it. We aim to delete your Personal Information or retain it in a form that does not allow your identification unless we're required by law to keep this information for a longer period. Various factors guide our decision on the retention period. These include the type of products and services you request or we provide, the nature and duration of our relationship with you, the potential for re-enrollment with our products or services, the impact on the services we provide if we delete certain information from or about you, legally required retention periods, and the statute of limitations.

8. Your Rights and Choices

You have several rights regarding the personal information we hold about you. Specifically, you are entitled to ask us:

(a) About the personal data we collect about you, including how we collect it, process it, control it, who we share it with, and how long we retain it;

(b) To delete, correct, or update the personal data we have on you; and

(c) To transfer your personal data to another entity.

If you wish to exercise any of the above rights or have questions about the data we hold about you, please contact us.

If you have concerns about how we store or process your personal data, we encourage you to contact us. Furthermore, you have the right to lodge a complaint with a supervisory authority, such as the Information Commissioner’s Office. More information about the Information Commissioner’s Office and their contact details can be found at

9. Data Transfers is headquartered in the United Kingdom. The Personal Information we collect may be transferred to, stored at, or shared with our affiliates, partners, or service providers located both within and outside the European Economic Area ("EEA") and Switzerland, including the United States. By submitting your personal data to us, you consent to such transfers. Your Personal Information may thus be subject to data protection laws that differ from those in your country of residence. However, when we transfer your Personal Information internationally, we will ensure its protection as described in this Privacy Policy.

10. Updates to this Privacy Policy

We may update this Privacy Policy from time to time for any reason. Each version will apply to information collected while it was in place. We will notify you of any modifications to our Privacy Policy by posting the new Privacy Policy on our Site and indicating the date of the latest revision. You are advised to regularly check this Privacy Policy for any changes.

If the modifications materially alter your rights or obligations under this policy, we will make reasonable efforts to notify you. For example, we may send a message to your email address, or generate a pop-up or similar notification when you access the Service for the first time after such material changes are made. Your continued use of the Service after the revised Privacy Policy has become effective indicates that you have read, understood and agreed to the current version of this Privacy Policy.

11. Your Privacy Rights

You have the right to request a disclosure describing what types of personal information we have shared with third parties for their direct marketing purposes, and with whom we have shared it, during the preceding year. You may request a copy of that disclosure by contacting us via our contact form.

12. How to Contact Us is responsible for the processing of your Personal Information. If you have any questions or comments about this Privacy Policy, or if you would like to exercise your rights regarding your Personal Information, you may contact us by using our contact form.

13. Governing Law

This policy and the use of this Site are governed by the laws of the United Kingdom. If a dispute arises under this Policy, we agree to first attempt to resolve it with the help of a mutually agreed-upon mediator in London, UK. Any costs and fees other than attorney fees associated with the mediation will be shared equally by each of us.

If it proves impossible to arrive at a mutually satisfactory solution through mediation, we agree to submit the dispute to binding arbitration in London, UK. Judgment upon the award rendered by the arbitration may be entered in any court with jurisdiction to do so. is controlled, operated, and administered entirely within the United Kingdom. This statement and the policies outlined herein are not intended to and do not create any contractual or other legal rights in or on behalf of any party.

Customer service number: 0208 123 0818
Monday - Friday 9:30am - 5.30pm.
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