Last Updated: 24/07/2023
1. Personal Information We May Collect
Where necessary, we will clarify why you must share certain Personal Information with us and what could happen if you choose not to provide it. Please note that if you don't share required information when asked, it may prevent you from accessing certain services we offer, particularly if that information is essential for the delivery of those services or if we're required by law to collect it.
2. Personal Information Provided By You
Making a purchase
If you buy a product from our website you submit the following Personal Information to specialmoment.co.uk:
- your name
- email address
- billing address
- delivery address
- phone number (optional)
If you opt-in to receive marketing/promotional information from our website we will collect your name and email address.
We may collect information through your communications with our customer support team or other communications that you may send us and their contents.
Third-Party Services: ShopperApproved
We use ShopperApproved, a third-party review service, to collect and display reviews from our customers. When you leave a review, ShopperApproved collects certain information about you, such as your name and email address. This information is used to verify reviews and prevent fraudulent activities.
We do not collect or store credit card, debit card or any other payment information.
Payments are securely processed by Elavon, or PayPal.
Credit/Debit card information is used only for payment processing and fraud prevention. Credit card information and other sensitive personal information required to process a credit decision is not used for any other purpose by Special Moment, and Special Moment will not store this information either on our server online, or offline.
3. Personal Information Automatically Collected during Your Interaction with Our Service
Log Data: Our servers automatically record certain information (Log Data) your browser sends whenever you visit our website. This may include your IP address, browser type, the domain from which you're visiting, the web-pages you visit, your search terms, and any advertisements you click on.
Links to Other Websites: Our Site contains links to other websites. Please note that we don't control third-party websites and aren't responsible for their content, privacy, security practices, or policies. We encourage you to read the privacy policies of any third-party websites you visit.
Types of Cookies We Use
(a) First-party cookies: These are set by us and can only be read by us. They include functional cookies necessary for the operation of our website.
(b) Analytics cookies: These help us understand how users interact with our site, enabling us to optimize and improve user experience.
(c) Advertising cookies: These cookies help deliver targeted advertising that we believe is most relevant to you.
(d) Persistent cookies: These remain on your device for a set period and aren't deleted when the browser is closed.
(e) Session cookies: These are only stored temporarily during a browsing session and are deleted from your device when the browser is closed.
(f) Third-party cookies: These are set by our third-party suppliers, including analytics and advertising partners, and help us deliver their services.
You can modify your browser settings to decline cookies or prompt you before accepting a cookie from the websites you visit. However, if you choose to decline cookies, you may not be able to fully utilize our Service.
Opting Out of Analytics and Advertising Cookies
If you wish to opt out of analytics and advertising cookies, you can set your preferences in our cookie settings. Additionally, users based in the European Union can visit youronlinechoices.eu to opt out of third-party cookies used on our Website.
Your Consent to Cookies
4. How We May Use Your Personal Information
We may use your personal information to:
- Register you with our Website and manage your account.
- Administer our Website services.
- Provide necessary information to companies and organisations whose goods you purchase through the Website for order fulfilment.
- Fulfil our agreement with you, process your purchases and obtain payment.
- Notify you about important changes and developments to the Website.
- Analyse and profile your purchasing preferences (market, customer and product analysis) to enable us to:
- Provide you with a personalised browsing experience when using the Website.
- Review, develop and improve the products which we offer and provide you and other customers with relevant information through our marketing programme(s).
- Make decisions about you using computerised or automated technology, such as automatically selecting products which we think will interest you.
- With your consent, send you information about our products and services (including goods and services of other companies within our group) via email, telephone (including automated calls), SMS text messages and other electronic messages such as picture messaging, post, social media.
- Publish your comments or messages on our website for promotional purposes.
- Ensure the security of our Service.
- Comply with applicable legal requirements, industry standards and our policies.
We will not provide your personal information to any third parties for the purpose of direct marketing without your express consent.
5. How We Share Your Personal Information
We may share the Personal Information we collect about you as described below or as disclosed at the time of data collection:
Service Providers: We partner with trusted third parties to perform certain functions and provide services to us, including hosting, maintenance, error and performance monitoring, billing, customer relations, and database storage and management. We may share your Personal Information with these parties as necessary to facilitate these services. We require these third parties to uphold the privacy and security of the Personal Information they process on our behalf.
Compliance with Laws and Law Enforcement: Specialmoment.co.uk complies with government and law enforcement requests and obligations. As allowed under applicable law, we may disclose your information to these parties if we deem it necessary to investigate, respond to claims, abide by legal process (including subpoenas), protect property and rights, ensure public safety, prevent illegal or unethical activities, safeguard the Service and associated equipment, or fulfill any other lawful requirement.
Other Third Parties: Except for the service providers mentioned above, we do not share, rent, or sell your Personal Information with any other third parties.
6. How We Protect Your Personal Information
At Specialmoment.co.uk, the confidentiality of your Personal Information is of utmost importance to us. We have implemented administrative and electronic measures designed to safeguard your Personal Information against accidental or unlawful destruction, loss, unauthorized alteration, disclosure, misuse, and any other unlawful forms of processing. However, it's important to understand that no security measures are foolproof. Despite our efforts, we cannot assure you that your information will not be accessed, viewed, disclosed, altered, or destroyed due to a breach of any of our administrative, physical, and electronic safeguards. This is subject to requirements under applicable law to ensure or warrant information security.
In case of any breach of the security, confidentiality, or integrity of your unencrypted electronically stored Personal Information, we will make legally-required disclosures. We will notify you through email or by posting a conspicuous notice on our Site as quickly as possible and without unreasonable delay. This will be in line with the legitimate needs of law enforcement, any measures necessary to ascertain the scope of the breach and restore the integrity of the data system, and other required disclosures under applicable law.
7. Data Retention
At Specialmoment.co.uk, we're committed to only keeping your Personal Information for as long as necessary for the purposes for which we process it. We aim to delete your Personal Information or retain it in a form that does not allow your identification unless we're required by law to keep this information for a longer period. Various factors guide our decision on the retention period. These include the type of products and services you request or we provide, the nature and duration of our relationship with you, the potential for re-enrollment with our products or services, the impact on the services we provide if we delete certain information from or about you, legally required retention periods, and the statute of limitations.
8. Your Rights and Choices
You have several rights regarding the personal information we hold about you. Specifically, you are entitled to ask us:
(a) About the personal data we collect about you, including how we collect it, process it, control it, who we share it with, and how long we retain it;
(b) To delete, correct, or update the personal data we have on you; and
(c) To transfer your personal data to another entity.
If you wish to exercise any of the above rights or have questions about the data we hold about you, please contact us.
If you have concerns about how we store or process your personal data, we encourage you to contact us. Furthermore, you have the right to lodge a complaint with a supervisory authority, such as the Information Commissioner’s Office. More information about the Information Commissioner’s Office and their contact details can be found at https://ico.org.uk/.
9. Data Transfers
11. Your Privacy Rights
You have the right to request a disclosure describing what types of personal information we have shared with third parties for their direct marketing purposes, and with whom we have shared it, during the preceding year. You may request a copy of that disclosure by contacting us via our contact form.
12. How to Contact Us
13. Governing Law
This policy and the use of this Site are governed by the laws of the United Kingdom. If a dispute arises under this Policy, we agree to first attempt to resolve it with the help of a mutually agreed-upon mediator in London, UK. Any costs and fees other than attorney fees associated with the mediation will be shared equally by each of us.
If it proves impossible to arrive at a mutually satisfactory solution through mediation, we agree to submit the dispute to binding arbitration in London, UK. Judgment upon the award rendered by the arbitration may be entered in any court with jurisdiction to do so.
Specialmoment.co.uk is controlled, operated, and administered entirely within the United Kingdom. This statement and the policies outlined herein are not intended to and do not create any contractual or other legal rights in or on behalf of any party.