Contents: Production times | Delivery services | Delayed/lost deliveries

Production times

Please note that all products carry a production time, which varies depending on the product. Products are dispatched as quickly as possible, but some naturally take longer than others. The below information is about the delivery services available, not including production times. To get a delivery date estimate for a particular product which includes the production time, the easiest way to do so is to click the 'Delivery' drop down on the product page, or add it to your basket where you will be given the complete delivery time-frame.

Delivery services

2nd Class - Delivered by Royal Mail 48 - not trackable until delivery is attempted
This service is for non-priority deliveries and usually takes 2 days to deliver after dispatch, but can take up to 4. Please allow up to 5 days during busy times such as Christmas. Please note that delivery can also take longer to Northern Ireland and the Highlands.
1st Class - Delivered by Royal Mail 24 - not trackable until delivery is attempted
Similar to 1st Class, Royal Mail aim to deliver your order the next working day from despatch, but please allow for 2. Please also note that during peak times of the year such as Christmas they can take up to 3 days. Delivery can also take longer to Northern Ireland and the Highlands.
1st Class Tracked (larger orders only) - Delivered by Royal Mail 24 Tracked
Same as above, but tracking will be available. Because the above services are not tracked, for peace of mind during delivery we recommend using this service when possible, especially if your order is particularly urgent. The package will not need to be signed for.
Priority Express (Production is prioritised) - Delivered by Royal Mail 24 Tracked or Courier
The production of all orders made using this service is prioritised.

Please read carefully the information during checkout which advises the delivery method.

Royal Mail 24 Tracked: Please see above for information on this service.

Courier: Some products are sent by courier (UK Mail/Interlink) which is shown during checkout. These couriers aim to deliver in 1 working day. Please note the couriers do not deliver on Saturdays.

Please take note...

Royal Mail services are not guaranteed. Although we find that their services are usually efficient and reliable, we cannot control or be responsible for their delivery network and advise allowing for sufficient time for your gifts to arrive, especially during busy periods such as Christmas.

All Royal Mail services deliver on Saturdays, but not Sundays or bank holidays. Our couriers deliver Monday to Friday.

We currently only deliver to the UK.

My package hasn't arrived on time

If your order has not arrived within the time period given to you, it is first recommended that you check with your neighbours because there have been occasions where Royal Mail staff have not left delivery cards.

We also recommened contacting your local sorting office to see if it has been left there for collection.

If you are still unable to track down your package then please do contact us, ideally by replying to your order confirmation or dispatch notification email.

When contacting us it is helpful for you to confirm your delivery address is correct.

We reserve the right to wait up to 10 working days from the date of despatch before taking further action regarding an undelivered item.

If 10 working days has passed and your order has not been delivered we would consider it lost in the post, and offer a refund or a replacement which will be sent as soon as possible.

Customer service number: 0208 123 0818
Monday - Friday 9:30am - 5.30pm. Please note we are unable to take orders over the phone.
Payment methods we accept
Payment cards accepted
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