Privacy Policy


We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

(1) What information do we collect?

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

We may collect, store and use the following kinds of personal data:

(a) information about your computer and about your visits to and use of this website, such as your IP address, geographical location, browser type, referral source, length of visit and number of page views
(b) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters; and
(c) any other information that you choose to send to us.

(2) Financial Details

Credit/Debit card information is used only for payment processing and fraud prevention. Credit card information and other sensitive personal information required to process a credit decision is not used for any other purpose by Special Moment, and Special Moment will not store this information either on our server online, or offline.

(3) Cookies

A cookie consists of information sent by a web server to a web browser and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We will send you "session" cookies. We will use the information we obtain from the cookies to improve the website's usability. The session cookies will be deleted from your computer when you close your web browser.

We use "persistent" cookies on this website to improve the usability of this website.

(4) Using your personal data

Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

We may use your personal information to:
(a) administer the website
(b) improve your browsing experience by personalising the website;
(c) enable your use of the services available on the website;
(d) send you non-marketing communications;
(e) send to you marketing communications relating to our business or the businesses of third parties which we think may be of interest to you (by post or, where you have specifically agreed to this, by email or similar technology);
(f) provide third parties with statistical information about our users- but this information will not be used to identify any individual user; and
(g) deal with enquiries and complaints made by or about you relating to the website.

We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.

(5) Other disclosures

In addition to the disclosures reasonably necessary for the purposes identified elsewhere in this privacy policy, we may disclose information about you:
(a) to the extent that we are required to do so by law;
(b) in connection with any legal proceedings or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights(including providing information to others for the purposes of fraud prevention and reducing credit risk); and
(d) to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling.

Except as provided in this privacy policy, we will not provide your information to third parties.

(6) Security of your personal data

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our secure (firewall- and password- protected) servers.

Of course, data transmission over the Internet is inherently insecure,and we cannot guarantee the security of data sent over the internet.

You are responsible for keeping your password and user details (if any) confidential.

(7) Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally toensure you are happy with any changes.

(8) Your rights

You may instruct us to provide you with any personal information we hold about you. Provision of such information may be subject to the payment of a fee (currently fixed at £10.00).

You may instruct us not to process your personal data for marketing purposes by emailing us at any time.

(9) Third party websites

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

(10) Updating information

Please let us know if the personal information which we hold about you needs to be corrected or updated.

(11) Data controller information

The full name of our data controller - the company that has responsibility for your personal data collected via the website - is Special Moment

Our principal place of business is at 8 Fawcett Road, Stevenage, SG2 0EN

You can contact us by writing to the address above or by emailing us.
You can call us on 0208 123 0818 (Monday - Friday 9:30am - 5:30pm)
Payment cards accepted
Copyright (c) 2004 - 2017 Special Moment