General frequently asked questions...

How can I pay?

What does postage and packages cost, and which service is used?

How can I get an answer to a question that is not featured here?

Calendar frequently asked questions...

How can I submit my photos?

I want to send my photos by mail, will I get them back?

Are my personal data and photos secured?

What format should I make the photos?

Will I get to see the calendar before it's printed?

What kind of paper is used?

How is the calendar bound?

I would like my calendar to feature something, but there are no options for it, can it be done?

Will I be charged a fee for my photos being scanned?

How long will it take to make the calendar?

Most other places selling personalised calendars have minimum orders and setup costs, how can you offer the calendars so cheaply?

How can I pay?

Currently there are two methods. nochex is preferred. With nochex you can use your credit/debit card to pay for your order.

The other method is by sending a cheque/postal order by post. Please make cheques payable to "Special Moment", we also accept postal orders. Sending cash by post is not advised but will be accepted. You choose your payment method when going through the checkout process, if you want to pay by bank transfer then choose the cheque by post option and contact us for details of paying by bank transfer. [top]

What does postage and packages cost?

P&P for the UK and rest of Europe is free of charge, we do not currently delivery to outside of Europe. Please see Pricing & delivery for more details. Delivery in the UK is normally by first class post, unless over a certain value which is done using special delivery.Delivery to Europe is by Airmail Printed Papers or Airsure Printed Papers. [top]

How can I get an answer to a question that is not featured here?

If can�t find an answer to a question you have, please feel free to either email it to info@specialmoment.co.uk or fill in the contact form [top]

How can I submit my photos?

By uploading them, emailing them, or by sending them to us by post.

Our preferred method is by using the upload section of our website, it�s very easy to do, and ensures your calendar is created in the quickest time possible.

If you would rather email them then please send them to info@specialmoment.co.uk and quote your name and order number.

You can also send your photos to us by post, either on a compact disc, or the actual photos themselves so we can scan them.

If there is another method you would like to use then please email us to discuss it, quite often it can be arranged. [top]

I want to send my photos by mail, will I get them back?

Of course, we will send your photos back along with your calendar(s). Although we can�t give a guarantee they won�t get damaged in the post, we do our best to ensure they are packed safely. Because of the sometimes inconsistencies of our postal system, we recommend using our web based upload system.

If you decide to send your photos on compact disc or other media we will also return them along with your order. top]

Are my personal data and photos secured?

We use nochex for online transaction, which is very safe, click here for information about the security of nochex.

After you upload your photos to our secure server, we will maintain your photos in our archive solely for the purpose of producing any replacement or additional calendars for you. We will never use your photos or allow them to be used for any other purpose.

We should add that we reserve the right to refuse to print anything we consider to be obscene or offensive. [top]

What format should I make the photos?

Save your files in jpeg (jpg) format please. When saving as a jpeg, always try to use a high quality setting. With jpegs, a higher quality setting means a lower compression ratio and a bigger file. A low quality setting is often an acceptable way to reduce file size when saving for the web or for e-mail. However, when that low-quality image is printed at high resolution the defects become very apparent. Different applications have different scales for setting the quality level: low-med-high-maximum; 1-12; 0-100, etc. Whatever the scale, the quality setting for your images should be near the top end of the scale (high or maximum or above 70). This should result in a file size of between 300k and 1.2mb.

Your photos should be at least 640 * 480 resolution. At least 1024 * 768 is recommended.

Please try to use photos of roughly the correct dimensions for the style of the calendar.

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Will I get to see the calendar before it's printed?

Yes, our unique calendar design section allows you to see exactly how your calendar will look. You can also download the calendar to the PDF format to view or print it. [top]

What kind of paper is used?

We use satin photo quality 180gsm paper, not too shiny as this looks unprofessional, but not matt enough to look dull. It is possible to write on with a biro if you need to and it certainly makes the most of your photos. The paper used is subject to change, but will also be of high quality. 

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How is the calendar bound?

For binding we use 8 mm white Rexel wire binding rings. Wire binding is much better quality than plastic and allows smooth page turning.

I would like my calendar to feature something, but there are no options for it, can it be done?

Quite possibly, when making your order there is an option to include notes for your calendar. If it's something simple then include it as a note, and we will do our best to carry it out, you will get to see a proof to make sure it's to your satisfaction. If your request is quite complex then please email us to see if it's possible. [top]

Will I be charged a fee for my photos being scanned?

There is no charge for scanning photos. [top]

How long will it take to make the calendar?

Please allow 3-5 days in total for production and 1-2 days delivery. You will normally receive your calendar within 6 working days of placing the order. [top]

Most other places selling personalised calendars have minimum orders and setup costs, how can you offer the calendars so cheaply?

We have very small overheads.

We believe many people only want 1 of a particular kind calendar and not several, so we don�t ask for minimum orders.

Setup costs are included in the price. We believe you will be so happy you will want to order from us again, and we rely on returning customers. Also, our automated systems do a lot of the work in terms of adding in the details you supply us for the calendar. The main thing we need to do is make sure that your photos look great. [top]